Privacy Policy

Last Updated: January 2025

Information We Collect

When you use Zyzar Hxoux, we gather different types of information to provide you with a personalized learning experience. Some of this data you provide directly, while other information is collected automatically as you navigate through our courses and materials.

Information You Provide Directly

Creating an account with us requires certain basic details. You'll need to share your name, email address, and password to get started. Depending on the courses you enroll in, we might also ask for additional information like your educational background, professional interests, or learning goals. This helps us recommend relevant content and connect you with fellow learners who share similar interests.

• Account credentials: Your email address serves as your username, and you create a secure password during registration. We also collect profile information including your full name, display name preferences, and optional profile picture.
• Payment information: When you purchase courses or subscriptions, our payment processors handle your financial details. We receive confirmation of transactions and maintain records of your purchase history, but we never store complete credit card numbers on our servers.
• Communication data: If you contact our support team, participate in forums, or submit feedback, we keep records of those interactions. This includes messages, tickets, forum posts, and any files or screenshots you share with us.
• Course submissions: Assignments, projects, quizzes, and other educational materials you submit become part of your learning record. Instructors and teaching assistants may access these submissions to provide feedback and evaluate your progress.

Automatically Collected Data

Our platform collects technical information about how you use our services. This happens automatically through your browser and device—it's standard practice for web-based applications. The data helps us understand which features work well, where students encounter difficulties, and how we can make the learning experience smoother for everyone.

• Learning activity: We track your progress through courses, including which lessons you've completed, how much time you spend on different topics, quiz scores, and which videos you watch. This information powers your personal dashboard and helps instructors understand where students might need additional support.
• Device and browser information: We collect technical details like your IP address, browser type and version, operating system, screen resolution, and language preferences. This ensures our platform displays correctly across different devices and helps us troubleshoot technical issues.
• Usage patterns: Click paths, page views, search queries, and time spent on various sections of our platform are logged. We analyze this data to identify popular courses, improve navigation, and develop new features that align with how students actually use the system.

Information from Third Parties

Sometimes we receive information about you from external sources. If you sign up using a social media account, we'll receive basic profile information from that service. Additionally, when you access our platform through an educational institution or employer, they may share relevant details about your enrollment or employment status with us.

How We Process Your Data

The information we collect isn't just sitting in a database somewhere—we actively use it to run our educational platform and serve you better. Every piece of data has a purpose, whether that's delivering course content, personalizing your experience, or keeping our systems secure. Let's walk through the specific ways we put your information to work.

Service Delivery and Account Management

First and foremost, we need your data to provide the educational services you signed up for. Your account information allows you to log in, access your enrolled courses, and pick up right where you left off. We use your email address to send essential notifications about your account, course updates, and important platform changes. Without this processing, the platform simply couldn't function.

• Course access and progress tracking: Your learning data determines which content you can access, saves your position in video lectures, and displays your completion status. We also generate certificates and transcripts based on your course achievements and grades.
• Communication: We send transactional emails related to your account activity, course enrollments, payment confirmations, and deadline reminders. These aren't marketing messages—they're essential communications about services you've requested or purchased.
• Collaborative features: Discussion forums, study groups, and peer review assignments require us to share certain information with other users. Your display name and profile information become visible to classmates when you participate in these interactive components.

Personalization and Recommendations

We analyze your learning patterns and preferences to suggest courses that match your interests and skill level. If you've been taking web development courses, for instance, we might recommend advanced JavaScript topics or related design courses. This personalization makes your experience more relevant and helps you discover content you might otherwise miss.

Platform Improvement and Analytics

We're constantly working to make Zyzar Hxoux better, and your usage data guides those improvements. By analyzing how students navigate the platform, which features they use most, and where they encounter friction, we can prioritize development efforts and design updates that actually matter to our users.

Security and Fraud Prevention

Protecting your account and our platform requires vigilance. We monitor for suspicious login attempts, unusual payment patterns, and other indicators of fraudulent activity. Your IP address and device information help us detect when someone unauthorized might be trying to access your account, triggering additional security measures like two-factor authentication prompts.

Data Collected Through External Tools

Running a modern educational platform means working with specialized service providers who help us deliver specific functionality. These third parties have their own data collection practices, and we want you to understand what information flows through these integrations and why we've chosen to work with them.

Analytics Services

We employ analytics platforms to understand how users interact with our site. These services place cookies on your device and collect information about your browsing behavior, including pages visited, time spent on each page, and click patterns. The insights we gain help us identify usability issues, measure the success of new features, and understand which educational content resonates most with students.

Payment Processors

When you make a purchase, your payment information goes directly to our payment processor through encrypted channels. We never see or store your full credit card number—instead, we receive a token and transaction confirmation. This approach reduces our security burden while ensuring your financial data receives industry-standard protection from specialized payment companies.

Video Hosting and Content Delivery

Our course videos and large files are hosted on content delivery networks that ensure fast loading times regardless of your location. These services collect technical information about video playback, including quality settings, pause points, and completion rates. We use this data to optimize video encoding and identify content that might need better presentation.

Communication Tools

Email delivery services send notifications and course materials on our behalf. When you receive an email from us, these providers track delivery status and may record whether you opened the message or clicked links within it. Support chat features, if active, also involve third-party providers who process conversation data to deliver real-time assistance.

Cookie Technologies

Cookies are small text files stored on your device that help websites remember information about your visit. We use several types of cookies on Zyzar Hxoux, each serving specific purposes in delivering and improving our educational services. Understanding these technologies helps you make informed choices about your privacy preferences.

Essential cookies keep our platform functional—they maintain your login session, remember your language preference, and ensure security features work properly. Without these cookies, you wouldn't be able to navigate between pages without logging in repeatedly. We also use performance cookies that collect anonymous information about how visitors use our site, helping us identify slow-loading pages or confusing navigation patterns.

• Session cookies: These temporary cookies exist only while you're actively using the platform. They remember your login state and any preferences you've set during your current visit. Once you close your browser, session cookies disappear automatically.
• Persistent cookies: These cookies remain on your device for a set period (anywhere from days to years) and remember your settings across multiple visits. They enable features like "remember me" on the login page and save your preferred video playback quality.
• Third-party cookies: External services we integrate may place their own cookies. Analytics providers, advertising networks, and social media plugins can track your activity across multiple sites, building profiles of your interests and behavior.

Most browsers allow you to control cookie behavior through their settings. You can block all cookies, accept only first-party cookies, or receive prompts before any cookies are set. Keep in mind that restricting cookies may limit platform functionality—you might have trouble staying logged in or lose personalized recommendations.

How We Protect Your Data

Security isn't just about having the right technology—it's about creating a culture where data protection influences every decision we make. We've built multiple layers of safeguards into our systems, trained our team on privacy best practices, and established procedures for responding to potential breaches.

Technical Security Measures

Your data is encrypted both when it travels across the internet and when it rests on our servers. We use industry-standard TLS encryption for all connections between your browser and our platform, preventing eavesdropping on your activities. Our databases are encrypted at rest, meaning even if someone somehow accessed our storage systems, they'd find only scrambled, unreadable information.

• Access controls: We follow the principle of least privilege—employees can only access the specific data needed for their job functions. Administrative tools require multiple authentication factors, and we maintain detailed logs of who accesses what information and when.
• Infrastructure security: Our servers are housed in certified data centers with physical security measures including surveillance, restricted access, and environmental controls. We employ firewalls, intrusion detection systems, and regular security scanning to identify and address vulnerabilities.
• Data backup and recovery: Regular automated backups ensure we can restore your information if something goes wrong. These backups are encrypted and stored in geographically separate locations to protect against localized disasters or system failures.

Organizational Safeguards

Technology alone can't guarantee security—people and processes matter just as much. Every team member who handles user data receives privacy training and understands their responsibility to protect your information. We've established clear policies about data handling, and we regularly review our practices to ensure they align with current best practices and regulatory requirements.

Incident Response

Despite our best efforts, no system is perfectly secure. We maintain an incident response plan that outlines exactly what happens if we detect a potential breach. This includes immediate containment measures, forensic analysis to understand what occurred, notification of affected users as required by law, and implementation of additional safeguards to prevent similar incidents.

Legal Basis for Data Processing

Privacy regulations require us to have valid legal grounds for processing your personal information. Different activities rely on different legal bases, and understanding these foundations helps clarify our relationship and your rights.

Most of our data processing happens because it's necessary to fulfill our contract with you—you can't use our educational platform without us processing your account information and learning data. When you sign up for Zyzar Hxoux, you're entering into an agreement where we provide educational services and you provide the information needed to deliver them. This contractual necessity covers account management, course delivery, payment processing, and essential communications.

• Legitimate interests: We process certain data based on our legitimate business interests, provided those interests don't override your privacy rights. This includes analytics to improve our platform, fraud prevention, network security, and internal administration. Before relying on legitimate interests, we carefully balance our needs against potential impacts on your privacy.
• Legal obligations: Sometimes laws require us to process personal data. We might need to maintain transaction records for tax purposes, respond to valid legal requests from authorities, or retain certain information to comply with educational regulations. These aren't optional—we must process this data to remain compliant.
• Consent: For certain activities like marketing communications or optional data collection, we ask for your explicit consent. You can withdraw this consent at any time, and we'll stop the associated processing. Required services don't depend on consent—you can't consent away the data processing necessary to deliver the educational services you've purchased.

Your Rights and Choices

Your personal data belongs to you, and you have significant control over how we use it. Privacy regulations grant you specific rights that we respect and facilitate. While the exact rights available to you may vary depending on your location, we generally honor the strongest protections for all users regardless of where they live.

You can access most of your personal information directly through your account dashboard. If you need additional details or have trouble finding something, we'll provide copies of the data we hold about you. You can also request corrections to inaccurate information or updates to outdated details—keeping your data current helps us serve you better and ensures you receive relevant communications.